Shipping policy

Last Updated: May 19, 2026

Thank you for shopping with Vimocity. We care about your experience and want your order process to feel clear, simple, and well-supported from checkout to delivery.

This Shipping Policy applies only to physical products purchased directly through the Vimocity Shopify store. It does not apply to Vimocity.com generally, Vimocity’s workforce readiness platform, software services, training services, mobile app, web portal, enterprise programs, or other B2B products or services. Those products and services are governed by separate written agreements or policies.

1. Order Processing

Orders are processed after payment is successfully completed.

Most orders are expected to process within 2–5 business days, unless otherwise stated at checkout or on the applicable product page. Processing times may vary based on product availability, order volume, warehouse operations, partner-brand fulfillment timelines, or other operational factors.

Orders are not typically processed, shipped, or delivered on weekends or holidays.

We’ll do our best to process your order as quickly as possible and keep the experience smooth.

2. Shipping Rates and Delivery Estimates

Shipping rates, available shipping methods, and estimated delivery timelines will be shown at checkout.

Delivery dates are estimates only and are not guaranteed unless expressly stated. Actual delivery times may vary based on carrier performance, destination, weather, supply chain conditions, fulfillment partner timelines, or circumstances outside Vimocity’s control.

If a shipping issue comes up, we’ll do our best to help you understand the status of your order and identify the best next step.

3. Shopify Collective and Partner-Fulfilled Orders

Some products sold through the Vimocity Shopify store may be fulfilled and shipped directly by third-party partner brands, suppliers, or fulfillment providers, including through Shopify Collective.

For partner-fulfilled products, the applicable partner brand or supplier may handle order processing, packaging, shipping, delivery updates, and related fulfillment activities. These orders may ship separately from other items in your order and may be subject to the partner brand’s inventory availability, shipping methods, processing timelines, and fulfillment practices.

To fulfill partner-shipped orders, Vimocity, Shopify, and the applicable partner brand or supplier may receive and use the order and shipping information necessary to process, fulfill, ship, support, return, exchange, or refund the product.

Our goal is to make this experience feel seamless for you, even when an order is fulfilled by one of our trusted partners.

4. Multiple Shipments

If your order includes multiple products, items may ship separately. This may happen when products are shipped from different warehouses, fulfillment providers, or Shopify Collective partner brands.

If your order ships in multiple packages, you may receive separate shipping confirmations or tracking numbers.

5. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at admin@vimocity.com. We will do our best to help update the address before the order is processed or shipped.

We cannot guarantee that an address can be changed once an order has been processed, fulfilled, or shipped. Vimocity is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

6. Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery timing and handling are generally the responsibility of the carrier.

Vimocity is not responsible for carrier delays, delivery interruptions, weather-related delays, packages marked as delivered by the carrier, or packages lost or stolen after confirmed delivery.

That said, we care about your experience. If your package appears to be lost, delayed, or incorrectly marked as delivered, please contact the shipping carrier using the tracking information provided. You may also contact us at admin@vimocity.com, and we will make reasonable efforts to assist, which may include helping coordinate with the carrier, fulfillment provider, or applicable partner brand.

We cannot always control carrier outcomes, but we will do our best to support you through the process.

7. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery at admin@vimocity.com with your order number and photos of the item, packaging, and shipping label.